Running a warehouse has changed over the years. Whether that means the new technology, warehouse goals, or what happens within the warehouse, things are constantly evolving around your warehouse. No matter what your specific warehouse stores or sells, you have most likely seen the changes through the years. It can be important to utilize those changes to help make your business stronger and to keep your clients and customers satisfied.
A lot of times nowadays, warehouses have much more contact with direct customers than they used to and this could mean that your workers or yourself should be prepared to answer any questions necessary. To be able to give the proper customer service that your clients and customers deserve, being up to date with changes and strengthening your business could be essential.
Inventory Control
One of the ways to keep your customer service on point could be to have a better understanding of your inventory and what to expect. This could be considered forecasting. When a business does forecasting they are looking at prior sales and inventory, possible holidays, what happened the year before, and what your customers have asked for in the past.
Forecasting can be a great way to have the proper inventory set up and the knowledge to ask your clients about their needs before they come to you. Getting ahead of the curb could show great perseverance and show your clients and customers that you care.
Communication
If you have customers asking questions that you need quick answers to, you will want to have a streamlined form of communication for your workers. To stay simple this could be a radio or walkie-talkie that everyone uses. However, walkie-talkies are being replaced with smartphones as they can do more than just talk. Smart devices can also help keep track of shipments, inventory, and keep workers accountable for their tasks. Some devices can also have a GPS option on them which can really come in handy if you need to know where a manager or worker is and your warehouse is too large to take a physical look.
Using smart devices in your warehouse could help keep communication efficient while also keeping track of your workers. This could strengthen your warehouse as well as make it easier for questions to be answered and pleasing your clients.
Organization
When your customers and clients do need something quickly, being able to find the product is important. To do this, your warehouse should be kept up with and properly organized. This could mean utilizing the space you are given, having the proper pallet racking system and shelving. When you first get your warehouse, you will want to look at the layout and see what organization system will work best for what you are going to be using the space for.
The next step in the organization is to ensure all your employees also know the system and can put things away properly. Once this is done, you will be able to find your inventory quickly and get your customers taken care of with no issues.
Customer service doesn’t always have to do with the face to face with customers. It can also do with the behind-the-scenes in your business and how efficiently you run your business. No matter what, having proper customer service can really help your warehouse thrive.